What Is Visible Merchandising? – Significance, Parts, & Examples

Visible merchandising is what one sees when strolling right into a retail area. It’s the presentation and organisation of merchandise in each the shop and on show to arouse buyer curiosity and persuade them to purchase and return to the shop.

It’s a well-defined technique that goals to affect buyer selections inside a retailer; thus, it’s essential for retail advertising and marketing.

However what precisely is visible merchanding, why is it essential, and the way it works? Right here’s a information explaining every little thing.

What Is Visible Merchandising?

Visible merchandising is a follow of optimising retail retailer presentation and displaying items to focus on their options and advantages higher and encourage buyer curiosity.

To make this visible merchandising definition less complicated, divide it into three components –

  • It’s a follow of optimising retail retailer presentation: Visible merchandising is an intentional follow to optimise the area and structure of the shop to current the stock in the absolute best means. 
  • It focuses on highlighting product’s options and advantages: Entrepreneurs plan, design, and show merchandise with an intention to focus on their options and advantages.
  • It goals to encourage buyer curiosity: Visible merchandising goals to affect prospects and encourage them to buy items and return to the shop sooner or later.

Visible merchandising is a crucial side of retail advertising and marketing. It doesn’t solely embrace shows for merchandise on show but in addition contains retailer structure, greeter design, flooring plan, signage, fixtures, and lighting.

It contains shaping buyer expertise inside a retail area by presentation and promoting. Due to this fact, it is a crucial instrument that retail entrepreneurs use to affect shopper behaviour and thus fulfil their advertising and marketing targets – gross sales and repeat visits.

Significance Of Visible Merchandising

trying and properly strategised retail area is crucial to assembly a enterprise’s gross sales and advertising and marketing targets. Visible merchandising helps retailers –

  • Enhance buyer expertise: Buyer expertise is significant to operating a profitable enterprise and visible merchandising is a vital a part of it. It helps to organise the retail area and assist prospects discover what they’re searching for simply – thus enhancing their expertise whereas buying in your retailer. Furthermore, it helps to draw, have interaction, and inform prospects higher with rigorously designed shows.
  • Promote focused objects: Some objects carry in additional earnings than others, and sellers wish to promote extra of those. Visible merchandising helps spotlight these focused objects and thus assist promote them extra.
  • Affect Purchaser selections: Visible merchandising additionally includes utilizing neuromarketing methods to affect consumers’ selections by interesting to their unconscious minds. This includes strategic product placement (worthwhile objects are saved on the eye degree), retailer paint (to set the temper), perfume (to make you need extra), and music (to affect you subconsciously).
  • Meet gross sales targets: Visible merchandising is the salesperson that persuades the client to buy meant merchandise subconsciously. Entrepreneurs do that by strategically inserting worthwhile objects, making them noticeable and tempting folks to purchase them.
  • Market retail shops: A memorable retailer is what stands out within the crowd of boring retail shops. Visible merchandising goals to make the shop stand out and discover a place within the prospects’ minds. That is performed through the use of visible cues, positioning, and aesthetics, making them cease and look and, typically, even take photographs or unfold the phrase organically.

Aims Of Visible Merchandising

Prospects enter a retailer by seeing two issues – the model and the shop design. Visible merchandising goals to affect prospects by directing their consideration in direction of the shop after which to sure areas inside the shop, making a constructive first impression.

In addition to bringing in additional prospects, the method of visible merchandising goals to –

  • Creating a great buyer expertise,
  • Make the retail area customer have interaction with area with all of the senses (listening to, sight, contact, odor, and style)
  • Improve gross sales
  • Develop retailer design to focus on the proper viewers
  • Use retailer sources to get essentially the most out of selling ROI
  • Give a purpose to prospects to return again
  • Take advantage of out of promotional area.

Parts Of Visible Merchandising

Visible merchandising includes six distinct parts that work in conjunction to assist retailers create a novel expertise for customers. They’re –

Retailer Format

It’s the organised association of retail area that helps prospects discover what they’re searching for shortly. It contains retailer greeter, entry level, focus, buying stream, signage, and show fixtures.

  1. Retailer design: It’s the bodily look of the shop that may be seen by anyone strolling into it. It contains vinyl graphics, retailer fixtures, paint color themes, lighting sources, and show fixtures.
  2. Inside design: The inside structure of the retail retailer that prospects can not see from the skin – it includes showroom flooring covers, counter tops colors, merchandising fixtures.
  3. Merchandise presentation: Product classes which are displayed collectively (by measurement or kind), linear vs non-linear shows (merchandise organized in a means that they’ve a path). It additionally contains selections about which sort of merchandise is appropriate for the placement and learn how to use the area successfully.
  4. Focal Level: A show is incomplete with out a focus the place the eye is directed. This may be shows like mannequins, artwork items, themed decorations (like Christmas), lights, and many others.
  5. Empty House: There may be at all times a certain quantity of empty area within the retailer to enhance the visible look, the stream of foot visitors, and respiratory room. It’s used as a further show space for merchandise.
  6. Show fixtures: A retailer fixture is something put in throughout the retail area to show objects, equivalent to rotating racks, cabinets, or tables.
  7. Signage: Retailer signage helps prospects navigate to the proper space, find a product, particular presents, and wayfinding. It may be in-store indicators at entrances and exits, backroom info boards, shelf edge panels, window decals/signage.
  8. Advertising collaterals/POP shows: Retailer brochures, worth tags, product playing cards, table-top visuals, flooring decals and aisle indicators are used to unfold the shop’s message.
  9. Promotional area: It contains backdrops for occasions and samples, popcorn machines and many others. They can be utilized to entice prospects into the shop or encourage them to strive one thing new.
  10. Mannequins: Mannequins are full-scale, detailed figures which are used as life-sized fashions to show clothes. In addition to clothes, they may also be used to show props like jewelry and scarves.
  11. Model parts: It contains any distinctive side that prospects determine with a model. This may be packaging, logos, or mascot determine that promote the model and its identification.

Retailer Atmosphere

Retailer atmosphere creates a sensory expertise through the use of lighting, music, colors or scents, that are all designed to boost the general buyer expertise. The shop atmosphere instantly impacts different objects in visible merchandising – it may change the notion of merchandise based mostly on how prospects understand it. It contains:

  • Color: It’s used to attract consideration to sure objects, create a temper or theme. Color can be an essential aspect in retail advertising and marketing as a result of it’s going to improve gross sales if entrepreneurs select a color that matches their audience’s color preferences.
  • Lighting: The precise lighting setting modifications the atmosphere of any area. It creates shadows with no seen distractions, offers the merchandise a highlight, and makes all colors brighter.
  • Music: It may be used to create a constructive environment that will increase gross sales due to the moods it arouses. Music additionally impacts customers’ feelings – pleased music will make customers cheerful, in order that they spend extra freely. Unhappy music makes folks really feel much less energetic, in order that they don’t spend as a lot.
  • Scent: It may be used to create a sure temper – it will increase the perceived worth of merchandise and makes prospects extra snug, relaxed, and prepared to make purchases.

Retailer Narrative

The narrative is the story that the retail area tells. It may be based mostly on the model’s historical past and character, the model’s theme, the merchandise offered there, or another widespread story that communicates an attention-grabbing message. The narrative creates a memorable expertise for purchasers based mostly on how it’s offered – each aspect of visible merchandising needs to be mirrored in it. It contains:

  • Retailer Theme: The shop’s theme goals to create the temper entrepreneurs need their prospects to affiliate with their merchandise. The theme could also be displayed by inside design, model parts, or product choice. For instance, a chocolate retailer could use heat colors, creamy pastel hues, and gentle music to advertise the ‘chocolate expertise’. The shop theme could also be based mostly on a sure season, occasion, vacation or development. The theme will change with the seasons to match the most recent style tendencies.
  • Retailer Environment: It combines retailer atmosphere with visible merchandising parts which are used to convey a sure message in regards to the model or product. For instance, lighting can be utilized to create a relaxed environment for leisure, whereas colors and music can assist prospects really feel energised. Consumers will affiliate these emotions with the model or product and are available again for extra in future purchases.
  • Storytelling: The retail area may be designed to inform a narrative in regards to the model’s historical past, merchandise, theme, or another concept that matches its enterprise goals. The narrative is displayed by all visible parts within the retailer – inside design, product choice, and merchandising strategies have to enhance it.

Advantages Of A Good Visible Merchandising Technique

visible merchandising technique could show to be a game-changer for what you are promoting. Listed here are just a few advantages you may get from implementing it –

  • Will increase retailer visitors: By way of strategic placement of merchandise and shows, retail entrepreneurs appeal to potential consumers. As soon as the client is inside the shop, retailers make them wander round and lose themselves in a maze of merchandising shows, all meant to direct their consideration in direction of sure areas. Ikea is an ideal instance of a retailer that makes folks journey across the area to search out merchandise, creating an thrilling and memorable buying expertise.
  • Will increase gross sales: Proper placements with complementary visible parts draw consumers’ consideration to a sure space. Retailers guarantee that the eye shouldn’t be solely drawn to a single product, but in addition to associated merchandise or complementary objects. The method of constructing folks wander round in a retailer additionally encourages them to find new issues and be open for impulse shopping for – whether or not it’s an additional merchandise that they had not deliberate on buying or purchased as a result of it was on sale. All this results in extra gross sales.
  • Results in extra repeat prospects: retailer narrative is an effective way to retain prospects as a result of the expertise they get from it will likely be memorable and distinctive. They are going to affiliate that have along with your model or product and develop into extra seemingly to decide on them once more in future purchases.
  • Aids retail retailer advertising and marketing: Generally, good visible merchandising results in phrase of mouth advertising and marketing – prospects will suggest your retailer to their buddies due to the buying expertise that they had. The narrative you’ve created for them has develop into unforgettable, making it simpler to market to previous and future prospects. The shop may also get natural Instagram and Pinterest publicity without cost, which is crucial within the age of social media.

Visible Merchandising Examples

Visible merchandising may be seen at each retail retailer. The concept is to seize the eye of potential prospects by strategic placement of merchandise and visible parts, so they’re drawn to sure areas within the retailer. Listed here are just a few examples of visually merchandised shops –


IKEA is a good instance of an organization that makes use of visible merchandising to create a memorable buying expertise. The merchandise are displayed in a means that makes folks wander across the retailer, uncover new issues and be open to purchasing an additional product or two – all this results in extra impulse purchases. Ikea additionally does storytelling by its inside design, selecting colors and furnishings kinds that mirror the model’s theme or concept.

IKEA visual merchandising
Supply: Kimberly Madeya

The corporate additionally has a well-established on-line presence that pulls consumers with enticing merchandising shows. The icons in the principle classes are offered in a neat grid.

IKEA visual merchandising


Zara is an ideal instance of an organization that does storytelling with its visible merchandising. The clothes and accessories displayed within the retailer inform tales about sure themes or characters, like this one:

Zara visual merchandising

The model additionally employs a full-time group of architects and visual-merchandising specialists to verify Zara shops not solely have the proper narrative, atmosphere, and structure however that they’ve nearly similar scenes all around the world.

The shop plan is positioned in the course of the shop. The merchandise are displayed on the finish of lengthy aisles that make you stroll round in them, growing your possibilities to find different objects that may curiosity you.

Zara store plan

The model makes use of a wall-mounted show rack in all its shops, showcasing a whole outfit. This interactive characteristic has develop into widespread amongst customers, who share photographs of themselves in Zara outfits on social media.

Zara store display

Zara additionally makes use of complementary colors and lighting results to direct consideration in direction of sure areas within the retailer.


Visible merchandising is a key advertising and marketing instrument that may make or break a retail retailer. It helps entrepreneurs join with prospects, create a memorable expertise for them, market to previous and future prospects, and improve gross sales. It must be an integral a part of each retail advertising and marketing plan.

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