Customization and the Way forward for Retail


Over the Thanksgiving vacation, I traveled to Pennsylvania to go to household. Thanksgiving dinner — stuffed with loads of pie, after all — was scrumptious. And the following day (Black Friday) I took a leisurely stroll by way of the native Boscov’s. 

Now, I sometimes don’t pay an excessive amount of consideration to Black Friday hype. I detest getting up early and have zero curiosity in preventing by way of hordes of individuals to get my palms on one thing I don’t really want. However I do buy groceries on Black Friday on occasion. I take a look at shops late within the day, after the frantic crowds have dispersed. And I do my finest to search out one thing that’s a genuinely whole lot — and never simply low cost. 

That’s what introduced me to Boscov’s. 

Boscov’s is the one retailer I can recall having a robust presence all through my childhood. I’ve fond recollections of going to the division retailer with my mom and getting misplaced among the many dizzying variety of clothes racks. Wandering previous the fragrance counters, the place floral scents and musky colognes wafted over me. Gazing at a counter stuffed with candies and watching my father purchase fancy truffles and chocolate-covered cherries for my mom for Christmas. 

The boring beige carpeting appeared to muffle the sounds of the shop round me, enveloping me in an oddly peaceable quiet regardless of the shop’s large dimension. That sense of peacefulness contrasted strongly with the busyness of the mall in a approach that I all the time discovered stress-free. 

And that’s nonetheless true at present. At Boscov’s, I can take my time. And I all the time discover insanely good gross sales. 

On the identical time, Boscov’s is an exception to the rule for me. Like a rising variety of folks, I do most of my buying on-line. I sometimes order garments on-line relatively than wander round a mall or a division retailer hoping to search out one thing I like. 

It’s because my tastes have modified through the years. I’m now rather more intentional in regards to the garments I buy. I search for particular objects for my wardrobe. And it’s rather more environment friendly to sort one thing into Google and get 15-plus outcomes than it’s to drive to a retailer the place I’d discover one of these choices. I additionally prioritize trying to find extra sustainable manufacturers. And I’m not alone in that seek for sustainability. 

Shops sometimes aren’t as trend-savvy as newer manufacturers. And so they’re fairly far behind when it comes to adopting extra sustainable practices.

So Boscov’s is, in some ways, from a bygone period. Shops throughout the U.S. have been struggling for greater than a decade. They have an inclination to hold legacy manufacturers. And so they have a tendency to supply a restricted array of merchandise. 

New manufacturers are capturing millennial and Gen Z clients on-line and by way of social media. And 62% of U.S. buyers store on-line extra now than they did earlier than the pandemic. Given e-commerce’s explosive progress even earlier than the pandemic and COVID’s obvious endurance, that pattern appears prone to proceed.

On-line retailers are additionally significantly better at customizing their merchandise for patrons. And extra buyers than ever need merchandise tailor-made to their particular person wants. They need personalized streaming providers, personalized skincare merchandise, personalized grocery supply. And small, agile startups are more and more addressing that demand. 

That doesn’t essentially imply that every one brick-and-mortar retailers are doomed. In-store buying nonetheless has its advantages — as I’ve discovered at Boscov’s. But it surely does elevate a query for traders: What’s the way forward for retail?

Will it proceed to be a hybrid of brick-and-mortar and on-line commerce? Will we ultimately shift to do all our buying on-line? Will shops discover different methods to make themselves helpful to clients?

Each time I go to Boscov’s, I’m wondering about its future. Will it adapt to new tendencies? Will it survive as Amazon and different on-line retailers develop?

I can’t say. However I hope it does. Boscov’s doesn’t precisely supply a personalized expertise. However for me, it does supply a novel expertise. I solely go to Boscov’s perhaps annually. It’s not the place I do most of my buying.

However each now and again, it’s like a blast from the previous… and it hits the spot.



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